1. Information We Collect:
We may collect and process the following types of personal information:

a. Identifying Information: such as your name, date of birth, social security number, address, telephone number, email address, passport information, and other personally identifiable information required for client identification and account opening.

b. Financial Information: including bank account details, credit history, investment preferences, income, assets, and other financial information necessary for the provision of our banking services.

c. Transaction Information: details of your banking transactions, payment methods, and other related information necessary for the processing of your financial activities.

d. Digital Information: information collected through our website, mobile applications, cookies, and other tracking technologies, including your IP address, device information, browsing behavior, and other online identifiers.

2. Use of Personal Information:
We use your personal information for the following purposes:

a. Provide and Manage Banking Services: to open and maintain accounts, process transactions, provide customer support, and deliver our banking services in compliance with applicable laws and regulations.

b. Communicate with You: to send you important notices, updates, and promotional information relevant to your relationship with The Phoenix Pro.

c. Improve Services: to continually enhance and personalize our products and services, customize user experiences, develop new features, conduct research and analysis, and improve the functionality and security of our platforms.

d. Comply with Legal Obligations: to fulfill our legal and regulatory obligations, including fraud prevention, anti-money laundering, tax reporting, and responding to government or regulatory authorities when required.

e. Protect Our Interests: to protect the rights, safety, and property of The Phoenix Pro, our customers, and our stakeholders, and to detect and prevent fraud and unauthorized activities.

3. Sharing of Personal Information:
We may share your personal information with third parties under the following circumstances:

a. Service Providers: We engage trusted third-party service providers to assist with the provision of our services, such as IT support, data hosting, customer support, and marketing services. They are contractually obliged to keep your information secure and confidential and can only use it for the purposes outlined in this Policy.

b. Regulatory and Compliance Requirements: We may share your information as required by law, regulation, court order, or valid government request. We will also disclose information to regulatory or supervisory authorities to meet our legal obligations and ensure compliance with applicable laws and regulations.

c. Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or a successor organization. We will ensure that any such transfer is subject to appropriate confidentiality and security measures.

4. Data Security:
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include physical, technical, and administrative safeguards, such as firewalls, encryption, access controls, and regular security assessments. However, no data transmission over the internet or electronic storage system is entirely secure, and we cannot guarantee the absolute security of your information.

5. Retention of Personal Information:
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless otherwise required by law. Once your information is no longer required, we will securely dispose of it in accordance with our data retention procedures.

6. Your Rights and Choices:
You have certain rights regarding the personal information we hold about you. You may access, correct, or update your personal information by contacting our customer support team. Subject to applicable laws, you may also have the right to opt-out of certain marketing communications. Please note that opting out of marketing communications will not opt you out of receiving important account-related messages.

7. Third-Party Websites:
Our website and mobile applications may contain links to third-party websites or applications. We are not responsible for the privacy practices or the content of such third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Updates to this Policy:
This Privacy Policy may be updated from time to time, and any modifications will be reflected with a revised “Effective Date.” We encourage you to review this Policy periodically. By continuing to use our services, you accept any changes made to this Policy.

9. Contact Us:
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please contact our Data Protection Officer.

By using The Phoenix Pro’s banking services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

Last Updated: 2020